Privacy & Cookie Policy



In accordance with  Regulation (EU) 2016/679 (“GDPR”), art. 13 – 14, GoVolt S.r.l. (“GoVolt” or the “Controller”) provides below information regarding the processing of your personal data (i.e., name, surname, city of residence, address of residence (street, street number, post code), email address, tax ID, driving license number, photo of the license, selfie with a document other than driving license), the “Personal Data” – provided by you and / or acquired by third parties – to let you know our privacy policy to understand how your personal information is handled when you use our services and to allow you to give an express and informed consent to the processing of your Personal Data in the sections of the website and/or of the specific App  where you may be required to provide such data.


  1. Identity and contact details of the Controller


The Controller is GoVolt S.r.l., VAT: 01556680294, with a registered office in Via Marina 3, 20121 – Milan, which can be contacted at the following email address


2. Contact details of the Data Protection Officer


GoVolt has appointed a Data Protection Officer, who can be contacted at the following email address

3. Purpose of the processing and legal basis for the processing

a) Purpose of law and necessary contracts – processing necessary to fulfill a contractual or legal obligation to which the controller is subject to execute a specific request of the subject.


Your Personal Data may be processed, without the need for your consent, in cases where this is necessary to fulfill obligations arising from statutory provisions both in civil and tax matters, of Community legislation, as well as rules, codes or procedures approved by Authorities and other competent Institutions.


Furthermore, your Personal Data may be processed to follow up requests from the competent administrative or judicial authority and, more generally, from public entities in compliance with the legal formalities.

Your Personal Data will also be processed for the purposes related and / or related to the provision of services by GoVolt, which specifically are:


– for the performance of obligations arising from the General Conditions, the Regulations and / or the provision of ancillary services and / or related to these contracts. In such cases, we inform you that under the applicable law regarding personal data, the acquisition of your consent is not required if the processing is necessary to fulfill obligations arising from a contract, while, during the negotiation phase, it is also not mandatory to acquire consent if the processing is necessary to fulfill – before the conclusion of the contract – your specific requests;

– for the provision of services requested by the customer with registration on the website and / or App and the creation of their account and profile including the collection, storage and processing of data for establishment and subsequent operating, technical and administrative management of the relationship (and of the account and profile created by the client) connected with the provision of services and to the provision of communications relating to the performance of the services;

– for the management of payments (with the relative processing – according to the law – of payment data, including credit card or prepaid card identification details) of the services requested and of any additional economic charges, based on the provisions of the General Conditions and/or other specific contractual conditions published on the website or otherwise made available to the customer; or fulfillment of legal, accounting, fiscal, administrative and contractual obligations related to the provision of the requested services;

– for the management of relations with third-party authorities and public bodies for purposes related to particular requests, the fulfillment of legal obligations or particular procedures (e.g., renotification of violation of the rules of the Italian road regulations Code to the actual violator);

– for the preparations of measures aimed at protecting against credit risk, including activities aimed at identifying the customer and its economic/solvency reliability, also during the contractual relationship. This data – the provision of which is necessary for the operational, economic and administrative execution of the service – will also be processed using electronic tools, recorded in special databases, and used strictly and exclusively in the context of the existing contractual relationship.


Since the communication of your data for the aforementioned purposes is necessary for the maintenance and provision of all services related to the contract, failure to communicate will make it impossible to provide the specific services in question.

b) Commercial and marketing purposes consent (optional and revocable at anytime)

Your Personal Data may be processed, subject to your consent, for the following other functional aims of the Controller or of a third party:


  1. Marketing from the Controller: sending promotional and commercial communications relating to services / products offered by the Controller or for participation in initiatives and offers; These activities may involve products and services of the Controller, as well as companies controlled by GoVolt or by their commercial partners and may also be performed through an automated call system, without the intervention of an operator, including electronic mail, and MMS-type messages (Multimedia Message Service) and SMS (Short Message Service).
  2. Profiled Marketing from the Controller: analysis of your preferences, habits, behaviors and interests, derived for example from your use of our services, in order to send personalized commercial communications / carry out targeted promotional actions in your favor. Your personal data will be processed for profiling purposes, in the event of consent, with data processing tools that, after crossing, will create your own commercial and behavioral profile. Furthermore, such data and / or information will be associated with any and / or additional data and / or information already in our possession following your accession to our services. These activities may involve products and services of the Controller, as well as companies controlled by GoVolt, and may also be performed through an automated call system, without the intervention of an operator, including electronic mail, and MMS (Multimedia Message Service) type messages and SMS (Short Message Service).


The consent to the processing of data and communication to the subjects indicated below for the aforementioned purposes is optional and can be directly revoked by the customer within his personal area.

c) Defense of a right in court


In addition, your Personal Data will be processed whenever necessary for the purpose of ascertaining, exercising or defending a right of the Controller or other companies falling within the GoVolt control scope in court.

d) Legitimate interest of the Controller


The Controller may process, without your consent, your Personal Data in the following cases:


– in the case of extraordinary operations such as merger, sale or transfer of business branch, in order to allow the realization of the operations necessary for the due diligence activity and precedent to the sale. It is understood that they will be processed for the aforementioned purpose the data only necessary, in the form as much aggregated/anonymous as possible;

– analysis of the use of shared scooter sharing services, to identify consumption habits and inclinations, to improve the services provided and to meet specific customer needs, or the preparation of initiatives related to the contractual relationship and aimed at improving the services provided, such as for example the possible conducting of surveys to obtain suggestions from customers. This analysis activity is distinguished from the user’s profiling as performed at an aggregated level and without references that can in any way be attributable to the individual customer;

– preparation of a geolocation system for vehicles/corporate assets and any measures to protect them against any acts committed by customers users that are illicit or fraudulent.

– market research, economic analysis and statistics (in this case personal data is treated in an aggregated and anonymous form).


  1. Recipients of your Personal Data


For the pursuit of the purposes indicated in clause 3, the Controller may communicate your Personal Data to third parties, such as, for example, those belonging to the following subjects or categories of subjects:

– police forces, armed forces and other public administrations, for the fulfillment of obligations under the law, regulations or community legislation. In such cases, according to the applicable legislation on data protection, the obligation to acquire the prior consent of the person concerned to such communications is excluded;

– Companies, bodies or associations, or parent companies, subsidiaries or companies affiliated to GoVolt pursuant to Article 2359 of the Italian Civil Code, between these and GoVolt subject to joint control, as well as consortia, networks of companies and groupings and temporary associations of companies and with the subjects adhering to them, limited to communications made for administrative and/or accounting purposes;

– insurance companies responsible for settlement claims; – Companies specialized in debt collection;

– Companies specialised in debt collection

– Companies specialized in the management of commercial or credit information, or advertising promotion;

– other companies that operate in the scooter sharing of vehicles and or ancillary services with which the Controller has agreements of various types;

– other companies contractually linked to the Controller who carry out management claims.


The Controller guarantees the utmost care to ensure that the communication of your Personal Data to the aforementioned recipients only concerns the data necessary to achieve the specific purposes for which they are intended.

Your Personal Information is stored in the database of the Controller and will be processed exclusively by authorized personnel. The latter will be provided with specific instructions on the methods and purposes of the processing. This data will not be disclosed to third parties, except as provided above and, in any case, within the limits indicated therein.


Finally, we remind you that your Personal Information will not be divulged, except in the cases described above and / or required by law.


  1. Place of storage of personal dataAs part of the contractual relations between GoVolt and its subsidiaries, as well as between the subsidiaries themselves, for some of the purposes indicated in point 3, your personal data may be transferred outside the EU, including by entering them in shared databases managed by third party companies, whether part of the GoVolt control perimeter. The management of the database and the processing of such data are bound to the purposes for which they were collected and are carried out with the utmost respect for the standards of confidentiality and security set forth in the applicable personal data protection laws.
    Whenever your personal data is subject to international transfer outside the EU, the Data Controller will take all appropriate and necessary contractual measures to ensure an adequate level of protection of your personal data in accordance with what is indicated in the of this information on the processing of personal data, including, among others, the Standard Contractual Clauses approved by the European Commission.


  1. Retention period of Personal Data


The data will be stored for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed in accordance with the provisions of the legal obligations.

Except for cases in which the law provides for a shorter retention period, your data will be retained for ten years from the end of the existing contractual relationship, in order to allow GoVolt to defend against possible claims in relation to the contract. At the end of this period, the data will be erased or otherwise irreversibly de-identified, unless further storage of some or all of the data is required by law.


  1. Rights of the interested parties


7.1 As an interested party, you are granted the following rights on your Personal Data collected and processed by the Controller for the purposes indicated in clause 3.

a) Right to access


You have the right to obtain from the Controller, confirmation that a personal data processing is in progress for you and in this case, to obtain access to personal data and the following information: (i) the purposes of processing; (ii) the categories of personal data in

question; (iii) the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular if they are recipients of third party countries or international organizations; (iv) when possible, the retention period of the personal data provided or, if not possible, the criteria used to determine this period; (v) the right to lodge a complaint with a supervisory authority.

b) Right to rectify and cancel


You have the right to obtain the correction of inaccurate personal data concerning yourself and, taking into account the purpose of the processing, the right to obtain the integration of incomplete personal data, by providing an additional declaration.

You also have the right to obtain the deletion of your personal data if one of the following reasons is applicable: (i) personal data is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) the data is processed unlawfully; (iii) you have revoked the consent on the basis of which the Controller has the right to process your data and there is no other legal basis that allows the Controller to process the data; (iv) has opposed the processing activity and there is no legitimate overriding reason; (v) personal data must be deleted to fulfill a legal obligation.


However, GoVolt has the right to disregard the exercise of the aforementioned cancellation rights if the right to freedom of expression and information prevails or for the exercise of a legal obligation or to defend one of its rights to trial when sued.


The following rights are also recognized:

a) Right to data portability


You have the right to receive, in a structured, common and readable format, your personal data provided to GoVolt and processed by consensus or other legal basis, as well as the right to transmit such data to another data controller without impediments.

b) Right to limit the processing


You have the right to obtain the limitation of processing from GoVolt when one of the following hypotheses occurs: (i) for the period necessary for the Controller to verify the accuracy of such personal data concerning you which the Controller has contested the accuracy; (ii) in case of unlawful processing of your personal data; (iii) even if your personal data are not necessary for the purposes of the processing, in any case it needs to be treated for the assessment, exercise or defense of a right in court; (iv) for the period necessary for the verification of the possible prevalence of the legitimate reasons of the Controller with respect to your request for opposition to the processing.

You can exercise the rights listed above by sending an email to the certified e-mail address, or by writing to the data protection officer You are also guaranteed the right to contact the competent data protection authority in case of unlawful processing of your identity and availability data: name, surname, city of residence, address of residence (street, street number, postcode), mobile phone, tax code, driving license number, expiry date of the license; and related to vehicle traceability: pick up point, drop off point, kilometers traveled, duration of trips.

  1. Social Network

GoVolt will be present on social networks. Specifically, GoVolt will have a Facebook profile, Instagram, LinkedIn and a YouTube channel. GoVolt’s activity on social networks will be limited to the publication and sharing of written and / or multimedia content for promotional purposes. The data processing of those who become followers on social networks (and/or perform any action of connection through social networks) of the official GoVolt pages will be regulated by this section, as well as the conditions of use, policies on privacy and access rules that belong to the social network in question and that are previously accepted by the customer.


GoVolt will process the data in order to correctly manage the presence of its users in the social network, informing them of the activities, products or services of GoVolt, as well as for any other purpose permitted by the Social Network regulations.

The publication of the following contents is forbidden: (i) those which are presumably illegal according to national, EU or international law or which carry out activities that are presumably illegal or in conflict with the principles of good faith; (ii) those that threaten the fundamental rights of persons, the lack of courtesy in the network, annoy or may generate negative opinions on our customers or third parties and in general any content that GoVolt deems inappropriate; (iii) those that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, protection of consumers and intellectual and industrial property rights.


Likewise, GoVolt reserves the right to remove, from the website or corporate social networks, any content deemed inappropriate.


  1. Consent to processing and obligation to communicate data


For the processing of the aforementioned data of an optional nature (Section 3: Purpose of processing, clause b: Commercial and marketing purposes – consent), GoVolt requests your consent to the processing exclusively for the purposes indicated at the time of registration to GoVolt . In the absence of your explicit consent to the processing of optional data held by GoVolt and acquirable by them in the future, GoVolt informs you that the benefits and / or effects connected to the processing of the data may be precluded from you, without, however, having any effect on the contractual relationship in place and on services provided by GoVolt.

When requesting your personal data, GoVolt will specifically indicate the mandatory or optional nature of the provision of the new data requested.

The expression of a more specific consent to the Controller in relation to a particular service does not automatically modify any further consent previously granted regarding other services on the basis of a different contract.


Having read and understood the aforementioned privacy policy:

I consent                                                                   I do not consent


For the forwarding of marketing, advertising and promotional material on the services and/or products given by the Controller in accordance with sub. 3. b. i. through authorized means of contact (eg., e-mail/sms)


I consent                                                                   I do not consent


For the forwarding of informative, advertising and promotional personalized material on the services and/or products given by the Controller in accordance with sub. 3. b. ii. through authorized means of contact (eg., e-mail/sms)

Cookie Policy

This Cookie Policy aims to inform users about the procedures followed for the collection, through cookies and or other monitoring technologies, of the information provided when they visit the website and the pages linked to it (hereinafter referred to as the “Site”).


The controller of the processing of personal data collected through the Site is GoVolt S.r.l, with registered office in Via Marina 3, VAT number 01556680294, contactable at (hereinafter “GoVolt”), which will process personal data in accordance with the provisions of the applicable law on the protection of personal data.


  1. Definition of cookies


  • Cookies are small text strings which sites visited by the user send to the device used (for example, computers, tablets, smartphones, notebooks, etc.), where they are stored before being re-transmitted to the same sites at the next visit of the same user. Cookies may be subject to prior consent.
  • The cookie identifies the device in which it is stored for its entire period of validity or registration. During visits to the Site, the information relating to the navigation data received from the user’s device may be stored in “cookies” installed on the device.
  • Cookies perform various functions and allow you to browse the site efficiently, remembering user preferences and improving the browsing experience. They can also help to personalize the advertisements shown during navigation and the marketing activities directed to the user, ensuring that they are carried out in a manner consistent with his interests and preferences.
  • You can change cookie settings at any time. more information about the cookies used by the site and how to manage the settings related to them will be provided in the following sections.


  1. Types of cookies used
  • When connecting to the Website via the browser, cookies may be installed on the user’s device in order to recognize the device used, guarantee the use of the Website for the duration of the validity period of cookies and collect information on access to the Website
  • While browsing the site, the user can also receive cookies on his terminal that are sent from different websites or web servers (so-called “third parties”), on which some elements may exist (e.g., images, maps, sounds, specific links to pages of other domains) on the site that the user is visiting.


Therefore, in this respect there are:

  • First-party cookies, sent directly from GoVolt to the user’s device.
  • Third-party cookies, coming from a third party but sent on behalf of GoVolt.
  • Depending on the purpose of use of cookies, these can be distinguished in:
  • Technical Cookies: their use is strictly limited to the transmission of session identification data (random numbers generated by the server), necessary to allow the safe and efficient exploration of the Site; they are not stored permanently on the user’s computer and disappear when the browser is closed. The use of these cookies is aimed at the security and improvement of the service offered.


In particular, GoVolt uses the following Technical Cookies:



Name Duration First/third party Description Link
[•] [•] [•] [•] [•]


  • Technical Cookie: necessary to keep track of the consent given by the User;


Name Duration First/third party Description Link
[•] [•] [•] [•] [•]


  • Cookie Analytics: GoVolt uses cookie analytics in order to analyze the number of users and usage patterns on the site, information that is collected in aggregate form.


In particular, GoVolt uses the following Cookie Analytics:


Name Duration First/third party Description Link
[•] [•] [•] [•] [•]


  • Profiling cookies: profiling cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences expressed by the consumer in the context of surfing the net or to improve the browsing experience. These cookies can only be used for such purposes with the user’s consent.


Below is a description of the first and third-party profiling cookies used on the Website:


Name Duration First/third party Description Link
[•] [•] [•] [•] [•]


  1. Management of cookies via browser settings


  • Almost all Internet browsers allow you to check which cookies are present on your hard drive, block all cookies or receive a warning every time a cookie is installed. In some cases, however, failure to install a cookie may make it impossible to use certain sections of the Website.


Following are the methods offered by the main browsers to allow the user to express their options regarding the use of cookies:



  • If you use a mobile device, you must refer to its instruction manual to find out how to handle cookies.
  • For more information on cookies, how to view those that have been set on the device, on how to manage and delete them, visit
  • For more information on the processing of personal data of the user, see the GoVolt Privacy Policy.