GENERAL TERMS AND CONDITIONS OF SCOOTER-SHARING CONTRACT

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Article 1 – Subject 1.1 Acceptance of this contract proposal (“Contract”) by Go Volt Srl (“Manager”) is a prerequisite for the sign up and registration of the principal in the client list (“Customer List” or individually “Customer”) of the GoVolt scooter-sharing service (“Service”). It is also a prerequisite for making use of the Service, for each individual vehicle rental, in the manner set out in this Agreement, to the “GoVolt scooter-sharing Regulation” and related annexes (“Regulations”) and to the Italian Civil Code. 1.2 The Client can formulate the contract proposal, through the complete insertion of the requested data in the electronic form (“Module”) available on the website and on the app of the Manager (“App”) and selecting the appropriate registration button to the Service, without having to physically sign a paper proposal form. The selection of the aforementioned button must be understood as being signed for the purposes of this Contract (“Subscription”). 1.3 The contract proposal is valid for 45 days starting from its date of formulation. The Contract is finalized when the Customer receives the communication of acceptance by the Manager. The aforementioned acceptance will be communicated via e-mail to the Customer within 45 days from the date of Subscription of the Form. 1.4 The Customer can exercise the right to reconsider, without any penalty and without specifying the reason, by written notice to be sent to the Manager, in the terms indicated below, by registered letter with return receipt. or by certified e-mail (“PEC”). The addresses for communicating a decision change are given in the following article 20. 1.5 The Customer can exercise the right of reconsideration by revoking the proposal during the period of its validity and before receiving the communication of acceptance by the Manager or withdrawing from the Contract within the fourteen working days following the date of receipt of the communication of acceptance of the proposal by the Manager. 1.6 The Customer can never replace, even temporarily, others to himself in the exercise of the rights deriving from the Service and from the single Rental (as defined below). Article 2 – Discipline of Service 2.1 The Customer has the right to reserve and rent the Manager’s vehicles by accessing them in the special areas reserved for them and in accordance with the Regulations and the Contract. 2.2. Access to the vehicles of the Service occurs through the methods of use regulated in the Regulation. 2.3. Each individual rental is considered completed by the Customer when he has successfully booked the vehicle and ends when the Customer regularly completes the vehicle release procedure in the same city where he started the procedure for using it, as described and regulated in the Regulation (“Rental”). 2.4. The Client, for each vehicle rental and for the entire period in which he is a Customer of the Service, is obliged to comply with the provisions of this Agreement and of the Regulations which, together with all the attachments, the Customer declares to have examined and therefore to know well and which are an integral and substantial part of the Contract and are to be understood herein as fully referred to. 2.5. The Manager may at any time update and integrate or modify for justified reason (by way of example only legislative / regulatory changes, technical / economic requirements, etc.) the provisions of the Regulations and of the Contract by publication on the website www.govolt.it by direct communication to the Customer at the e-mail address communicated by the Customer during registration in the Customer List. The modifications will be applied starting from the beginning of the second month following the one in which the Manager has announced them to the Customer in writing, unless the law or administrative provisions do not impose or lead to an early application date. In the event of disagreement, the Customer may withdraw from the Contract without charge, by registered letter with return receipt or by PEC to be sent to the addresses referred to in Article 20, which must be received by the Manager no later than thirty calendar days from the date of receipt of the Manager’s communication. In this case, the withdrawal will become effective at 24:00 on the day preceding the one in which the modifications would otherwise have been applied. Article 3 – Requirements for joining the service 3.1. The Operator reserves the right to deny access to the Service on the basis of its unquestionable assessment of the solvency of the potential Client, or on its past unfair trade with the Manager to whom the contract proposal is addressed or with any other operator operating in the sector of shared mobility. It is understood that, adherence to the Service is allowed for those over 18 with a valid qualification that enables the driving of motor vehicles (“License”) obtained in Italy (“Italian Driving License”) or obtained in one of the foreign states referred to in the Foreign States Annex (“Foreign Driving License”). Both in the accession to the Service and during the entire validity of the Contract the Customer must have a valid driving license and not suspended, withdrawn or in any case no longer available due to the authority’s provision or regulatory provisions, as a qualification for driving.
3.2. The Customer undertakes immediately to communicate promptly to the Manager any withdrawals, suspensions, revocations, loss, etc. that may concern your driving license. This communication must be sent to the Operator via e-mail to the address referred to in Article 20. Following this communication, the Manager will immediately suspend the Customer from the Service and evaluate the opportunity to terminate this Agreement with the cancellation of the Customer from the Customer List. 3.3. The Customer, in the event of revocation or cancellation of the aforementioned measures, will be able to access the Service through a new application for membership, should the Manager have declared the Contract terminated. Instead, in the event of suspension from the Service, the Customer may request reactivation by communication to the e-mail address referred to in Article 20, attaching the probative documentation of attribution or reactivation of the License following revocation, withdrawal, suspension, etc. 3.4. The Manager, following the acceptance of the proposed contract, subject to verification of the conditions referred to in Article 3.1 above, provides for the registration, or reactivation, in the Customer List attributing to the Customer a new account (“Account”). 3.5. In case of violation by the Customer of even one of the obligations referred to in Articles 3.1 and 3.2, the Manager may terminate the Contract, pursuant to Article 15 of the Contract. Article 4 – Duration and withdrawal 4.1. The registration in the Customer List will be considered completed starting from the date of communication by e-mail by the Subscription Manager in the Customer List. 4.2. The Customer may withdraw from this Agreement, giving a thirty-day notice, to the Manager by means of registered letter with return receipt or certified mail to the addresses referred to in Article 20, without prejudice to the obligation to pay any amounts already accrued against you for having used the Service through the Rental of vehicles even during the period of notice. 4.3. The Manager may, at any time, withdraw from the relationship, with a 60-day notice, notifying the Customer by registered letter with return receipt or PEC to the addresses provided by the Customer during registration in the Customer List. 4.4. The withdrawal of one or the other party or the termination of the present Contract entails the loss of the quality of Customer and the deactivation of the Account with the automatic dissolution of the constraints of the Regulation and of any consequential and connected relationship to the Service. 4.5. The Manager may suspend the Customer’s right to access the Service by suspending the Customer’s Account. The exercise of this right by the Manager may occur as a result of the Customer’s breach of the obligations arising from the Contract. The suspension is not an alternative to the Manager’s right to use, where required, the express termination clause in the event of a serious breach by the Customer referred to in Article 15. The prior suspension of the Service in no case implies a waiver by the Manager to avail itself of the remedy. of termination due to default by the Customer or withdrawal. Article 5 – Use of vehicles 5.1. The vehicles, for each individual Rental, must be used in full compliance with the provisions of this Agreement and the Regulations. 5.2. In particular, the vehicle must be driven in compliance with the rules of the Highway Code and the relative Regulations and, in general, with the diligence of a good family man, without tampering with any part of it. 5.3. Vehicles may only be operated by the Customer and may not be entrusted to third parties, even in the presence of the Customer. 5.4. The use of Service vehicles beyond the borders of the Italian national territory is not permitted, unless expressly agreed by the Manager. Special conditions, regarding the Customer’s responsibility, for the use of service vehicles in other EU countries may be governed by the Regulation. 5.5. The Manager will be relieved of all civil and criminal liability for all offenses, seizures and other responsibilities connected with the use and conditions of the vehicles due to the fact and fault of the Customer. 5.6. Vehicles must not be used: (i) for the transport of goods; (ii) for the transport of people in contrast with laws and regulations in force in the place where the vehicle is driven; (iii) for the transport of weapons, explosives, radioactive material, biological and the like; (iv) to push and / or to other vehicles; (v) for the transport of a number of persons exceeding the quantities required by the registration certificate and the use and maintenance booklet; (vi) for the transport of animals; (vii) for the transport of persons for remuneration and for competitions of any kind 5.7. It is permitted to carry a passenger on the vehicle and the maximum permissible total load weight is 200 kilograms. 5.8. The Customer is also obliged not to destroy, alter or take copies and copies of the registration certificate, helmets and hygiene caps on board the vehicle.
5.9. Without prejudice to the application of the Penalties (as defined below), in the event of default or irregular fulfilment by the Customer of the obligations referred to in this Article 5 and in particular in the event of carelessness, fault, negligence and inexperience of the Customer, the Customer will be charged the maximum amount of € 400.00. 5.10. When booking a vehicle and during all its use, the Customer must ensure that the vehicle’s battery has sufficient autonomy to correctly complete the rental within the Service performance area indicated in the Regulation (“Operational Area”). In the event that a vehicle is left by the Customer outside of the Service Area due to the autonomy of the insufficient battery to terminate the Rental within the Service Zone, the Customer will be charged with the amount of euro 50.00 per reimbursement of expenses and penalty for vehicle recovery. 5.11. The Customer is expressly prohibited from: (i) assigning, renting, selling or in any other way lending the vehicle temporarily, personal access to the GoVolt App, equipment, instrumentation and / or vehicle accessories and / or any part or piece thereof; or (ii) use the vehicle in any way which may cause damage of any kind to the Manager, to third parties or to the Customer himself. 5.12. The Customer must stop the vehicle immediately, and turn it off, in the event that warning lights or warnings are lit on the panel, or if he perceives anomalies in the vehicle’s operation. In this case, the Customer must immediately contact the Manager’s assistance service (the “Assistance Service”) via the GoVolt App or other contacts indicated. 5.13. Transport of the vehicle on any other type of means of transport is not permitted (for example: trains, buses, etc.). 5.14. The vehicle documentation (including the registration certificate and the insurance certificate) must always be kept in the vehicle and must never be removed from the vehicle. 5.15. Equivalent vehicles of 50cc displacement cannot circulate on motorways, on main extra-urban roads and on other roads identified by decree of the Minister of Infrastructure and Transport and indicated with appropriate signs at the beginning and end. 5.16. The Customer must park the vehicle in an area used for parking motorized two-wheeled vehicles (mopeds or motorcycles) always within the Operati Area, in accordance with the provisions of the Contract. 5.17. In case of violation by the Customer of even one of the obligations referred to in this Article 5, the Manager may declare the Contract terminated, pursuant to Article 15 of the Contract. Article 6 – Driving permit 6.1. The Customer must be in possession of a valid Driving License which is not suspended, withdrawn, revoked upon accession to the Service and for the entire duration of it. 6.2. The Customer must be and remain, for the entire duration of the Service, in possession of the License for the category corresponding to the type of vehicle he intends to use. 6.3. The Client in possession of a Foreign License issued by a non-EU foreign State, among those present in the Foreign States Annex, must be in possession and provide the Manager upon registration with the Service, including a copy of the international driving permit or of sworn translation of the Foreign License. The documents must be effective and valid for the entire duration of accession to the Service. 6.4. At each use of the vehicle, the Manager reserves the right to verify the existence of the requirements referred to in this Article 6. 6.5. In case of violation by the Customer of even one of the obligations referred to in this Article 6, the Operator may declare the Contract terminated, pursuant to Article 15 Contract. Article 7 – Tariffs 7.1. The Service provides the following types of pricing, specified in the Tariff Attachment: (i) Rate per minute. It is calculated based on the time of each individual rental and includes all costs associated with normal vehicle use. The partially used minutes are considered for rounding equal to sixty seconds starting from the thirty-first second. Any additional amounts applied for access to reserved areas included in the Rental are described in the Attachment Rates. Once the Rental is started, the Customer automatically begins to pay the rate per minute. (ii) Paid parking fee. It is applied in case of selection of the “stop” option of the Rental by the Customer. (iii) Foreign License Fee. It is applied to customers registered with the Foreign License Service. 7.2. Based on the Manager’s promotions or on the Manager’s specific commercial agreements with third parties, the Customer may have a voucher (“Voucher”) and / or special rates for using the Service. 7.3. The Manager will check the existence and the permanence of the advantages deriving from the aforementioned benefits. These tariff reductions or vouchers may have a maximum term depending on the promotions or agreements related to them. Furthermore, each Voucher, expressed in euros or minutes, does not constitute an economic acknowledgment by the Manager to the Customer and cannot be converted into money, but can only be used as a consideration for the Rental. 7.4. In the event that the Customer has a Voucher at the end of a Rental, this will be automatically used to offset all or part of the Rental fee due from the Customer. 7.5. The improper use of benefits by the Customer constitutes a serious contractual breach and may lead to the termination of the Contract pursuant to Article 15. 7.6. The Manager may proceed with updating the tariffs at any time. Any changes to the rates will be communicated to the Customer by means of publication on the govoltmobility.com website and by
direct communication to the Customer at the e-mail address communicated by the Customer during registration in the Customer List. The modifications will be applied starting from the beginning of the second month following the one in which the Manager has announced them to the Customer in writing. In the event of disagreement, the Customer may withdraw from the Contract without charge, by registered letter with return receipt or certified e-mail to the addresses indicated in Article 20, which must be received by the Manager no later than thirty calendar days from the date of receipt of the communication of the Manager. In this case, the withdrawal will become effective at 24:00 on the day before the one in which the modifications would otherwise have been applied. Article 8 – Billing and payments 8.1. For customers with an Italian driving license, the debit to the credit card or prepaid card communicated by the Customer in his profile at the time of registration in the Customer List is the normal method of payment for the Service. The total amount actually due for the Rental will be charged at the end of the Rental. This payment card can be modified by the Customer by accessing his profile via the GoVolt App. 8.2. For customers in possession of a foreign license, the credit card, excluding prepaid cards, communicated by the customer in his profile at the time of registration in the Customer List is the normal payment method for the Service. Furthermore, for customers with a foreign driving license, the operator, at the time of booking the vehicle, will debit the aforementioned customer with a fixed amount of € 10.00. This prepayment will be fully or partially offset against the total amount actually due for the Rental. In the event of a negative debit, the reservation will be automatically cancelled. 8.3. In the case of prolonged rental for periods longer than 30 minutes, the Manager, during the same rental, reserves the right to periodically charge the total amount accrued even if the rental is not yet completed. At the end of the rental period, the remaining amount accrued will be charged to the customer. 8.4. At the time of a charge, any Vouchers or other credits available to the Customer will be compensated. 8.5. The Customer may use the vehicle outside the Operational Area. Should the Manager find an abnormal use of the vehicle moving away from the Operational Area, the Manager may charge the Customer, by way of advance payments, the sum of € 50.00 upon exceeding the first 10 kilometres travelled outside the Operational Area. After the first advance debit, the subsequent charges will always be for an amount of 50.00 euros and will be applied on each 15km distance away from the Operational Area, up to a maximum of upfront charges of 300.00 euros. Any amounts credited to the Customer, accrued for the aforementioned prepaid charges, will be re-credited to the Customer at the end of the Rental within the Coverage Area of the City where the Rental began if they exceed the total cost of the Rental. In any case, the prepaid charges will be totally or partially offset with the final cost of the Rental. 8.6. If the credit card or prepaid card, if admitted, registered by the Customer refuses a charge, the Manager will communicate the non-payment to the Customer. The Manager reserves the right to suspend the Customer from the Service until the balance of any debts. 8.7. In the event of failure, delay or partial payment, the default interest will be applied to the Customer pursuant to Legislative Decree no. 231/2002. 8.8. With the Rental, the Customer has no time limits for the return of the vehicle. However, the Manager, in the event of non-payment or impossibility of payment by the Customer due to insufficiency or overshoot of the credit limit or prepaid card limit communicated and admitted during registration, at any time, reserves the right to oblige the customer to return the vehicle also by locking the vehicle in compliance with the safety of the customer and third parties. 8.9. In the event of a delay following an explicit request from the Operator to return the vehicle, the Client will be charged a Penalty for every hour of delay in the fulfilment of the request for return, except the suspension of the Account and the termination of the Contract due to serious breach by the Customer, pursuant to Article 15 of the Contract. 8.10. The billing frequency is monthly. The invoice will report the charges and / or credits made during the month, specifying the relative uses and any additional costs (for example Penalties). The invoice is issued in electronic format and can be downloaded from the Customer’s profile. 8.11. The non-payment or late payment of the consideration of even one single Rental both at the end and in the course of the same may lead to the termination of the Contract pursuant to Article 15 and the relative amounts will be recovered by the Manager pursuant to law. Article 9 – Booking, pick-up, use and release of the vehicle 9.1. The methods of collection, use and release of vehicles are governed by the Regulation. 9.2. The Customer, right from the start, undertakes for each vehicle rental, in strict compliance with the provisions of the Regulations. Article 10 – Damage to the vehicle 10.1. All vehicles are covered by kasko insurance. 10.2. In the event of damage to the vehicle, the customer will only be required to pay the excess, which includes the handling costs up to the maximum amount of 400 euros, and the management costs of the case. Article 11 – Theft and robbery 11.1. In the event of theft or robbery of the vehicle and vandalism on the vehicle, the Customer, except as provided in the Regulations, will be required to:
(i) contact Customer Service immediately; (ii) to report immediately, and in any case not later than 12 hours from its occurrence or from the moment in which it became known, the event to the competent authorities; (iii) send the copy of the report via e-mail to the Manager at the address referred to in Article 20, within 24 hours of submission to the aforementioned authorities; (iv) send to the Manager the original of the report by registered letter with return receipt to the address referred to in Article 20 no later than 3 working days from the date of submission of the report to the competent authority; 11.2. In the event of failure to comply with the provisions of Article 11.1, the Customer will be required to pay the Operator an amount of € 500.00. 11.3. The Manager reserves the right to retaliate against the Customer in the event that the Customer has determined or facilitated the theft for malice, negligence, negligence or negligence by charging him, by way of compensation for damages for non-fulfillment or irregular fulfillment, an amount equal to the value Eurotax Yellow at the time of the theft. 11.4. In case of violation by the Customer of even one of the obligations referred to in this Article 11, the Operator may declare the Contract terminated, pursuant to Article 15 of the Contract. Article 12 – Financial penalties 12.1. The procedures for recourse against the Client of the pecuniary sanctions imposed in the context, during or following the use of the vehicle by the Customer, are governed by the Regulation. 12.2. All costs, amounts, charges incurred by the Manager and the Penalties applicable as a result of proceedings and sanctioning measures will be charged to the Customer who had rented the vehicle at the time of the application of the sanction or whose behaviour in use and vehicle release involved the application of the sanction. 12.3. The Customer is obliged to check that there are no temporary bans (for example for washing roads, market, road works, etc.) in the parking area where the Rental will be terminated. The Customer cannot release the vehicle in the event that the temporary ban starts before 48 hours from the time the vehicle is released (for example, if the parking ban begins on Tuesday at 09:00, the Customer is authorized to issue the vehicle no later than 09:00 on the immediately preceding Sunday). 12.4. In case of forced removal of the vehicle during the Rental, the Customer must promptly contact the Customer Service that will start the procedures for the recovery of the vehicle. All costs and penalties resulting from the forced removal of a vehicle, both during and at the end of a Rental, will be charged to the Customer in addition to the relevant Penalty, subject to compensation for greater damages. 12.5. In case of violation by the Customer of even one of the obligations referred to in this Article 12, the Operator may declare the Contract terminated, pursuant to Article 15 of the Contract. Article 13 – Accident or vehicle breakdown 13.1. In the event of a breakdown or damage to the vehicle, the Customer must immediately notify the Manager according to the methods and timing regulated by the Regulation. 13.2. All damages to the vehicle and / or to persons and things attributable to him up to the maximum amount of € 500.00 will be charged to the customer, in addition to the charge of a penalty. 13.3. In the event that the Manager receives a claim for damages following a claim, without having received the notification and the documentation from the Customer who was using the vehicle at the time of the same claim, the Operator reserves the right to apply Penalties and possibly of suspend Customer Account. 13.4. In the event of violation by the Customer of even one of the obligations referred to in this Article 13, the Manager may declare the Contract terminated, pursuant to Article 15 of the Contract. Article 14 – Insurance and risk coverage 14.1. Vehicles have R.C.A. with a ceiling of € 26,000,000.00 without excess paid by the Customer, as well as kasko with a maximum excess payable by the customer of € 400.00, which includes the costs of handling the file. 14.2. The Manager also provides to cover the risks for fire and theft of the vehicle, without excess charged to the Customer. Article 15 – Termination of contract 15.1. These will be cases of serious breach of the Contract, in the event of which the Manager will have the right to terminate the Contract pursuant to Art. 1456 of the Civil Code due to the fact and fault of the Customer and subject to compensation for further damage, by simply sending a written communication by registered letter with acknowledgment of receipt or by sending a PEC e-mail, the following cases: (i) the Customer who is less than 18 years and not in possession of a Driver’s License and, where provided, a copy of the international driving license or sworn translation of the License, at the time of registration in the Customer List; (ii) the failure by the Customer to communicate the suspension, revocation, withdrawal, etc. of the driving license and / or international driving permit; (iii) use of false credentials and / or documents that are not attributable to the Customer, when registering for the Service and booking and renting the vehicles, including the indication of promotional codes or agreements without having the right; (iv) multiple booking of one or more vehicles without starting the Rental;
(v) the Customer’s failure to fulfill even one of the obligations relating to the conditions of use of the vehicles as set forth in paragraph 5 of the Regulation; (vi) non-payment or late payment of amounts resulting from the use of the Service at the end or during a single Rental; (vii) release of the rented vehicle, at the end of the Rental, in an area without satellite coverage or placed outside the Service Zone in which the Rental started, or used outside the Italian territory; (viii) if the Customer stains or performs any vandalism to the detriment of the vehicles; (ix) if the Customer, despite a written warning, does not remedy a serious breach of the Contract and / or the Regulations or if it does not immediately remedy the consequences already occurred in relation to such violations; (x) if the Customer habitually uses, or there is reason to suspect that he habitually uses drugs or alcohol or narcotic or psychotropic substances, or is caught driving drunk vehicles or under the influence of drugs or psychotropic; (xi) if the Customer, even at the request of the Manager, does not return a vehicle; (xii) failure to timely pay, within a maximum limit of 30 days, the Penalties applied by the Manager; (xiii) driving the vehicle Hired by a person other than the Customer who has proceeded to the Rental; (xiv) the Customer’s failure to comply with even one of the obligations relating to the use of the vehicles referred to in Article 5 of the Contract; (xv) facilitation or commission by the Customer of theft, robbery and vandalism to the detriment of the vehicle in accordance with Article 11 of the Contract; (xvi) if the Customer incurs financial penalties during the Rental in accordance with the provisions of Article 12 of the Contract; (xvii) if the Customer, due to his cause and fault, has caused an accident or the vehicle failure; (xviii) in the event of termination of Rental by the Customer in spaces or private areas other than private areas specifically dedicated to parking the vehicles of the Service; (xix) in the event of improper use by the Customer of the advantages deriving from the assignment of Vouchers and from particular agreements, or agreements existing between the Manager and third parties. Article 16 – Liability disclaimer 16.1. Excluding the cases of wilful misconduct or gross negligence of the Manager, the latter is not liable for direct or indirect damages of any nature that the Customer or third parties may in any way suffer as a result of the Service, or changes in the methods, schedules and / or conditions of supply of the Service as well as due to suspension, interruption or in any case unavailability of the Service itself dependent on vehicles, technological equipment, telecommunications computer systems and in any case from causes attributable both to the suppliers of the Manager and to third parties in general. 16.2. Furthermore, any liability of the Manager for the total or partial non-fulfillment of the obligations undertaken due to force majeure is excluded, such as, by way of example and not exhaustive: acts of the State and the Public Administration, acts of the Public Authority, legal limitations, fires floods, explosions, mobilizations, riots, strikes, industrial disturbances, lack of raw materials, lack of electricity, interruption of telephone lines, lack of fuel oils and others. 16.3. The Customer in any case expressly exempts the Manager from any liability for any damage of any kind suffered by the Customer and / or third parties in connection with the execution of the Contract not deriving from malice or gross negligence of the Manager. Article 17 – Penalty clause 17.1. The Manager reserves the right to apply to the Customer the penalties indicated in the specific Annex to the Contract (“Penalties”) to the materialization of the cases envisaged and regulated by the Contract and by the Regulations, except in any case the compensation for greater damage. 17.2. In particular, after having carefully examined the case and ascertained the involvement of the Customer, the Manager notifies the Client via e-mail of the reason and the amount of the Penalty, following the aforementioned communication, this will be charged to the credit card or prepaid card registered by the Customer. 17.3. Failure to pay the Penalties may result in the suspension and termination of the Contract pursuant to Article 15 and the relative amounts will be recovered by the Manager pursuant to law. Article 18 – Applicable law and disputes 18.1. The Contract, the Regulations and the Annexes are governed by Italian law. 18.2. In the case of a Customer that can be qualified as a consumer, for any dispute arising from the Contract or connected to it or deriving from it, the place of residence or domicile elected by the Customer in the Italian territory will be the exclusive jurisdiction. In all other cases, the Court of Milan will have exclusive jurisdiction. Article 19 – Miscellany 19.1. The fact that the Manager does not at any time assert the rights and the faculties recognized to it by this Contract and / or by the Regulations and / or by the relative Annexes, cannot in any case be interpreted as a waiver by the Manager of said rights or faculty, nor will it prevent the Manager from claiming its full, punctual and rigorous respect in another moment.
19.2. The nullity and ineffectiveness of one or more clauses of the Contract, also deriving from amendments to the current legislation, introduced with rules of the State and / or European Union, does not affect the validity of the Contract as a whole. 19.3. The Contract will always be interpreted and integrated as if it contained all the clauses that enable the essential purpose of the parties’ agreement to be achieved in a manner consistent with the law. Article 20 – Communication For each communication to the Manager for the purposes of this Agreement reference will be made to: GoVolt S.r.l. Via Marina, 3 – 20121 Milan PEC: govolt@pec.it Customer Service: servizioclienti@govolt.it Article 21 – Contract transfer by the Manager Pursuant to and for the purposes of art. 1407 of the Civil Code, the Client from now on lends his consent to the transfer by the Manager of this Contract to any third party, the transfer of which will be promptly communicated to the Customer.

 

The Customer

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GoVolt S.r.l.

The Customer, after having read this Agreement, declares, pursuant to and for the purposes of art. 1341 of the Civil Code, to fully accept and specifically approve the following clauses:
Article 2.5 (Unilateral modification of the contractual conditions); Article 3 (Requirements for joining the Service); Article 4.2 (Withdrawal); Article 4.5 (Suspension of the Service); Article 5.5 (Limitation of Liability); Article 7.6 (Update of tariffs); Article 8.9 (Suspension of the Account); 13.3 (Suspension of the Account); Article 16 (Disclaimer); Article 18.2 (Exclusive court).

The Customer

Rates Attachment

Tariffs (VAT included)

Tariff per minute

EUR 0,20/minute

Parking Tariff

EUR 0,20/minute

Minute Packages (VAT included)

50 minutes

EUR 9 €0,18 per minute

100 minutes

EUR 17 €0,17 per minute

250 minutes

EUR 40 €0,16 per minute

500 minutes

EUR 75 €0,15 per minute

Access to reserved areas included in the Rental

Municipality of Milan Area C

Free Access

Free parking allowances

Municipality of Milan

Permitted spaces for parking mopeds in the Municipality of Milan and everywhere permitted by the Highway Code

Free parking spaces provided by the Manager, reserved for Customers of the Service

Penalties Attatchment

All amounts shown below are excluding VAT.

Administrative Notifications

Penalty Amount

Notifications of financial penalties

EUR 30,00

Account reactivation following suspension

EUR 6,00

Administrative costs outstanding invoices

EUR 25,00

Need for Intervention

Penalty Amount

Loss or damage to vehicle documents

EUR 30,00

Failure to comply with the instructions provided by the Customer Service or by the operator intervening on the spot (in case of breakdown, accident, accidents, etc.)

EUR 50,00

Vehicle returned without helmets

EUR 90,00 per ciascun casco

Vehicle returned to a prohibited parking lot, out of the spaces allowed or causing obstruction, with or without removing the vehicle

EUR 50,00

Vehicle returned with the top-case left open

EUR 50,00

Roadside assistance for damage caused by the Customer, with or without a counterparty (eg. Passive CID)

EUR 100,00

Incorrect positioning of the vehicle

EUR 200,00

Operating costs for vehicle repositioning due to incorrect parking

EUR 50,00

Assistance costs for vehicles with low battery due to Customer negligence

EUR 50,00

Other

Penalty Amount

Rental ends in private parking areas other than those reserved for Service vehicles

EUR 200,00

Practical management of removal or self-inflicted damage to the vehicle

EUR 100,00

Forced removal of the vehicle following infringement

EUR 250,00

Accident management not communicated by the Customer

EUR 200,00

Claims management

EUR 100,00

Failure to communicate a claim and/or version of the facts reported by the Customer differently from how they actually occurred

EUR 900,00

Driving the vehicle abroad

EUR 2.000,00

Non-compliance by the Customer (improper use and vehicle repair, special vehicle cleaning)

EUR 100,00

Vehicle recovery from outside the Operational Area

EUR 50.00 every 10 km from the borders of the Service Zone up to a maximum of EUR 300.00

Restitution failure after Customer Service request

EUR 100,00/hour

Franchise charged to the Customer in the event of an accident

EUR 400,00

Fixed penalty in the event of an accident (Passive RC)

EUR 150,00

Penalty for letting third parties other than the customer drive the vehicle

EUR 1.000,00

Parking in private covered/underground spaces

EUR 500,00

Vehicle structural damage (steering column, control unit, frame, rims and/or easel)

EUR 500,00

Damage to accessories (mirrors, levers, accelerator, saddle, trunk, bodywork, mudguard, mobile phone holder

EUR 250,00

Damage to the light panel and/or dashboard

EUR 250,00

Damage to helmet

EUR 90,00

Driving without documentation or valid license

EUR 1.000,00

Driving in a drunken state or under the influence of narcotic or psychotropic substances

EUR 5.000,00

Travel on motorways, extra-urban roads and other roads not accessible to mopeds

EUR 750,00

Abandonment of the vehicle without terminating or suspending Rental

EUR 300,00

Driving license attachment

Driving License

Category

Age

Obtained by 19/01/2013

A1; A2; A; B and superior category

18 years old and above

Obtained after 19/01/2013

AM; A1; A2; A; B and superior category

18 years old and above

The Customer must make a self-declaration of responsibility and validity in order to be able to drive the vehicles in Italy, always and when, the relative License, allows the Customer to drive vehicles and on condition that the Customer has his residence or his domicile in the same State in which the license was issued.

Foreign Driving Licenses

Foreign Countries

Documents requested

Identity

Driving

Austria

ID or Passport

Driving License

Belgium

ID or Passport

Driving License

France

ID or Passport

Driving License

Germany

ID or Passport

Driving License

Holland

ID or Passport

Driving License

Portugal

ID or Passport

Driving License

United Kingdom

ID or Passport

Driving License

Russia

Passport

Driving License and International Driving License or sworn translation

Spain

ID or Passport

Driving License

United States

Passport

Driving License and International Driving License or sworn translation

Switzerland

ID or Passport

Driving License